Refund policy

Refund Policy

At Tash'e Aura, your satisfaction matters. We want every order to feel like a treat — and if something isn't right, we're here to help.

Return Window
You have 30 days from the date of delivery to request a return.

Eligibility
To be eligible for a return, items must be unused, unopened, and in their original packaging. Due to the personal nature of skincare and beauty products, we are unable to accept returns on opened or used items.

The following items are non-returnable:
- Opened or used skincare, hair care, or personal care products
- Items not in their original condition or packaging
- Items returned after the 30-day window

How to Start a Return
Because our products are fulfilled by independent vendors through Shopify Collective, returns are processed directly with the vendor who fulfilled your order. To begin a return, please email us at support@tashesaura.com with your order number and the reason for your return, and we'll connect you with the right vendor to get it resolved quickly.

Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

There are no restocking fees and no return label fees.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at aura.tashe@gmail.com with a photo of the item and your order number. We'll work with the vendor to arrange a replacement or refund — no return required in most cases.

Refunds
Once your return is received and inspected by the vendor, you'll be notified of the approval status. Approved refunds are processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Questions?
Reach out to us at support@tashesaura.com — we're happy to help.